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Patient Engagement 101
Some basic interpersonal skills can go a long way toward improving the doctor-patient interaction.*
American Academy of Family Physicians.
Fam Pract Manag. 2006 Nov-Dec.13
Don't just Engage Patients at your door—
Engage Them Online
February 2, 2016 by Sarah Hostetter
© 2019 Advisory Board. All rights reserved.
In due respect to Dr. Sinsky's Article, "Improving Office Practice: Working Smarter, Not Harder" Fam Pract Manag. 2006 Nov-Dec;13(10):28-34*. - THAT WAS IN 2006,
YouTube was 1 year old!
Most providers today recognize the Patient Experience extends beyond the exam room. In fact, the patient experience begins before a person is even a patient. It begins the moment they start their search for a doctor like you.
Standing at the Crossroads If you’re confused about which Patient Engagement Strategies work with today’s Patient Population, let us show you how!
“75% - Patients want a more personalized relationship with their providers”
Practice Manager Duties Responsibilities
- Coping with Liability
- Patient Compliance
- Increasing Patient Demands
- The Patient Experience
- Employee Turnover
- Independence vs. Employment
- Payer Control (and the Importance of Documenting Everything)
- Healthcare Affordability
- Marketing (Traditional & Online)
- Many more...
Top 10 Physician Practice Management Challenges for 2018. © 2018 Everyday Health, Inc.
Choosing PreOp® you'll get the following Benefits:
Choice of a New Generation
PreOp® YouTube Channel received 16.2 million views in 2018. 80 million millennials in the US are looking for a health provider. Age groups that you have access :
- 18–24 years ... 20.4%
- 25–34 years ... 29.6%
- 35–44 years ... 17.9%
- 45–54 years ... 12.3%
Patient Engagement Advisors
Patient Engagement is Fundamental for Successful Campaigns. Imagine integrating the most powerful resource for Better ROI and your team's success. PreOp® VIDEO Libraries "Most Watched in the World," connect your patients to your practice - Engage your Clients.
Improved Patient Compliance
Education = Engagement = Compliance
"It is clear that providers will be held responsible for patient compliance concerns — and that means complete documentation to describe the when, where and how regarding patient engagement." - InformationWeek HealthCare
TURP Transurethral Resection Prostate
"My dad is getting this procedure done at 6am... I had no idea what it was til after this video...thanks!."
- Betsy Espinoza (millennial)
GROW "content engagements"™
LIKE Our +20,000* comments & conversations
"More than 72 percent of Americans begin their search for healthcare providers online.
- Understanding where and how you appear online, especially in comparison to other providers in your area, is essential for successful patient marketing.
- using Google, does your practice website appear at the top of results?
- Can you be found on social media sites? Do you share information patients want to see?
- Being active on sites like Facebook and Twitter gives you greater control over sharing your practice’s information while connecting with your patient base.
* YouTube.com/PreOpcom Channel API
TURP Transurethral Resection Prostate
"I had this in 2013, still in diapers, my Doc said 1% chance of leakage. After the TURP He Said 10% was normal. What a quack!!!!!"
- Robt Tower (upset patient/client)
32% of US users post about their friends and family’s health experiences on social media. (Source PWC)
Is my Company Prepared to handle Negative Social Media?
Turn Negative Feedback into Great Customer Communications
- Monitor your online reputation.
- Don't ignore negative reviews.
- Reply quickly.
- Don't delete negative comments on social media.
- Express your gratitude.
- Take it offline.
- Be respectful.
- Offer a sincere apology.
- Don’t pass the buck.
- Avoid arguing.
- Encourage customers to update their reviews.
Customer Service Complaints:
Launching PreOp® can do for You:
Download 3 of our Most Amazing Videos
GEO Location Searches get clients to you!
Thinknear was able to target Whole Foods consumers either when they were in the same area as a Whole Foods store, or when they were visiting a competitor grocery store. Whole Foods communicated their message when it was most relevant to the customer and therefore resulted in greater conversion rates.
Keyword Targeting: Use of keywords to limit targeting around a location is another geo-advertising technique. Instead of relying only on location, you focus on specific keywords that fit your campaign or are better suited for your location. These keywords lead searchers to the results about local businesses.
Vandita Grover Community Contributor , MarTech Advisor
2019 MarTech Advisor is among the trademarks of Ziff Davis, LLC
Beginner Video Courses improve your Social Network Strategy
Our PreOp® Courses start at a Beginner level to familiarize you with your Social Networks. We begin creating the "Channels", "Pages", and Accounts. Next downloading and managing the content for each platform. YouTube wants horizontal video frames while Instagram prefers vertical frames. Then we add VSEO (Video Search Engine Optimization).
- Creating & Managing your Content for upload to Social Networks
- Optimizing each video for Search and GeoLocation
- Advanced courses in Facebook Ads, Google/YouTube Ads and more.
Pre-Course Sign Up save 25%
CMTv Productions is our production company responsible for our medical series. The CMTv team creates these courses and "just in time." Lessons reflect social networks, browsers, and mobile apps updates.
Our 25% off offer helps us receive customer feedback that offers our team "tweak" opportunities. We also continue to roll in other lessons that support the course core. Pre-built courses and "just in time" lessons work great, that's how I learn. - John
License successful videos for your Practice, VSEO
ready
(Video Search Engine Optimization)
PreOp® videos are watched worldwide on average 1/2 million views per month. Participate in this movement with your sites utilizing Geolocation. (Search for "Pizza", results are not in Seoul, Korea! Because of Geolocation.)
- You have the option of licensing from 100s of video combinations
- Add each video to your websites, social networks, and in-facility
- Include our recommend VSEO scripts, tags, and poster frames
- Learn how to manage your content by editing clips and formatting
- Create new combinations suitable for Instagram Stories or YouTube
Let's Begin, Click the Link Launch Your Engagement
- Once signed up you will receive 3 videos most essential for Patient Education and Engagement. Every surgery patient requires an understanding of Wound Care, proper Handwashing to stay healthy and reduce Hospital Readmission. Those performing homecare may need to know Gloving which rounds out the three free videos you will receive.
- The Course
- Building your Social Networks
- Creating & Managing your Content for upload to Social Networks
- Optimizing each video for Search and GeoLocation
3. Advanced courses in Facebook Ads, Google/YouTube Ads and more.
Diábetes
"Muy bueno el video.esto le sirve a todas las personas que tienen que administrarse insulina."
- Mirna Elizabeth Callejas
Permanent Pacemaker Implant Surgery
"Would a normal human being be able to get on any electronic devices like a laptop or cellphone after a heart transplant and a pacemaker..."
- Aquillux
Hip Replacement Surgery
"I'm having this procedure done on my right hip tomorrow morning. I have been freaking out about this because I really didn't know anything about it. This has helped ease my fear soooo much. Thank you for posting this!"
- Ally King
What you'll Unlock
Learn to Manage your Social Networks with viral Videos to Engage Patients - Clients.
"Start with 3 Free Videos, quickly learn to Manage Content"
We will give you 3 free videos to get you started; learn how to manage your new content. Size the videos for each Social Network's specifications, upload and optimize.
Get Instant Access to our PreOp® Course "Engagement"
Subscribe Now for your 1st Free Video, Get 2 more free videos when you Launch PreOp® Course "Engagement"
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Cystoscopy - Male
"My son is 2 months old and only has one kidney due to multicystic dysplastic left kidney but he's having this done on October 19th cause he has some blockage... If it's scar tissue then they will operate him. I'm scared but I know it's for the better. They are putting him to sleep for it :("
- Selena Lyzette (Mother)
Tonsillectomy
"i have tonsillitis im like 98% sure but my man wont take me to the doctors what do i do :("
- Nikki O' Gorman (Needs Support)
Myomectomy Abdominal Fibroid Removal Surgery
"I was about to have a hysterectomy with the advice of my doctor due to Three fairly large and painful fibroids that I was suffering from for more than Seven months. After following this fibroids treatment method “nusum hope press” (Google it), my fibroid tumors had shrunk by 80%. My periods are much consistent now, and I barely experience any pain."
- Toby McKinney
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The PreOp® Course "Engagement" gives you...
All these for just:
Our limited time, 25% price saving offers you an opportunity to take part in our pre-launch. Your participation gives you outstanding live feedback. Connect with our excellent staff and tell us how we are doing, suggest other courses and more. As an approved pre-launch member, we are available for you!
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3 Free Motion Picture Videos, Content Management Skills, Social Network Creation, VSEO (Video Search Engine Optimization)
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Our 100% Satisfaction-Guarantee fully protects you. If you are not content with your courses, keep the free videos, we will return your money!
"I promise your growth in Patient Engagement with our courses, PreOp® content and your focused efforts."
Don't just Engage Patients at your door—
Engage Them Online
February 2, 2016 by Sarah Hostetter
© 2019 Advisory Board. All rights reserved.